The right of withdrawal is regulated in accordance with the law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference in the order form VAT number) has the right to withdraw from the purchase contract for any reason.
To exercise this right, the customer must send No War Factory s.r.l. a written communication within 14 solar days from the date of delivery of the goods. This communication can be sent:
– by email addressed to email@example.com
– by REGISTERED DELIVERY with acknowledgment of receipt addressed to:
No War Factory s.r.l. – Via Zanardelli 104, 55049 Viareggio (Lu) Italy
Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal
The return of any item will be accepted, provided that it is intact, in its original packaging, in the same condition in which it was delivered, and has not been used except as necessary in order to verify compliance with their description (as per Conditions of Sale) reimbursing the entire amount excluding shipping costs which remain the responsibility of the customer (as required by law). The Customer is only responsible for the decrease in the value of the goods resulting from handling of the goods other than that necessary for establish the nature, characteristics and functioning of the goods.
Pursuant to European Directive 2011/83, implemented in Italy with the Legislative Decree of 3 December 2013, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.
After expressing the intention to exercise the right of withdrawal, the product must be sent to No War Factory s.r.l. – Via Zanardelli 104, 55049 Viareggio (Lu) Italy. After the integrity of the product has been verified, the refund will be made, by crediting your credit card or Paypal account, or by bank transfer within 14 days of acceptance of the return. In any case, the shipping costs are charged to the customer.
The jewels are not accompanied by a commercial guarantee as they do not have an internal mechanism which is the necessary condition for issuing the guarantee itself.
No War Factory s.r.l. is committed to protecting the privacy of its customers, considering confidential the personal information provided by the customers themselves. The information is used exclusively to ensure that the order proceeds in the best possible way.
In compliance with the provisions of Legislative Decree 30 June 2003 n.196, we provide information relating to:
purposes and methods of processing your common personal data
scope of communication and dissemination of the same
nature of the data in our possession
The processing of data is performed exclusively to fulfill the purposes set out in the purchase and/or sale contract, for the after-sales assistance service and for the related tax and administrative obligations. The data will not be communicated or disclosed for any other reason than those mentioned above. The provision of data is mandatory for the fulfillment of contractual obligations as well as the accounting and tax obligations connected to them. The owner informs that any non-communication or incorrect communication of one of the mandatory information has as a consequence:
the impossibility of the owner to guarantee the adequacy of the treatment to the contractual agreements for which it is performed
the possible non-correspondence of the results of the treatment to the obligations imposed by the fiscal, administrative and labor legislation